Terms of Service

Effective date: July 4, 2026

These Terms of Service (these "Terms") are a binding agreement between Inyeon LLC, a New York limited liability company ("Inyeon," "we," "us," or "our"), and the individual or organization that registers for or uses the Service ("Customer," "you," or "your").

The "Service" means Jeong, the clinical documentation platform provided by Inyeon, including its web application, application programming interfaces, session recording and upload features, automated transcription, AI-assisted note generation, reference-material retrieval, and all related software, updates, and documentation.

By creating an account, clicking to accept, or using the Service, you agree to these Terms. If you are accepting on behalf of a professional practice, group, or other organization, you represent that you have authority to bind that organization, and "Customer" refers to that organization. If you do not agree to these Terms, do not use the Service.

1. The Service

The Service is an administrative documentation tool for licensed mental-health and healthcare professionals. It allows you to:

• record or upload audio of clinical sessions, subject to the consent requirements in Section 6;
• receive automated, machine-generated transcripts of that audio;
• generate draft clinical notes (e.g., SOAP, DAP, BIRP, or freeform formats) from transcripts using artificial-intelligence models; and
• optionally retrieve related passages from publicly available clinical reference material (e.g., DSM-5 reference text) for informational purposes.

The Service is a documentation aid only. It is not a medical device; it does not provide medical, psychological, diagnostic, or treatment advice; and it is not a substitute for professional judgment. Section 7 (AI-Generated Output; Professional Responsibility) is a material part of these Terms.

2. Eligibility and Accounts

2.1 Eligibility. The Service is available only to (a) healthcare professionals who hold a current, valid license, certification, or other legal authorization to provide the services they document with the Service, and (b) organizations acting on behalf of such professionals. You must be at least 18 years old. The Service is offered for use in the United States.

2.2 Registration. You must provide accurate, current, and complete registration information and keep it up to date. Each account is for a single named individual; credentials may not be shared.

2.3 Account security. You are responsible for safeguarding your credentials and for all activity under your account. The Service supports (and may require) multi-factor authentication; we strongly recommend you enable it. You must notify us promptly at team@inyeon.dev if you suspect any unauthorized access to or use of your account.

2.4 Your users. If you are an organization, you are responsible for your workforce members' compliance with these Terms and for provisioning and de-provisioning their access promptly (including upon termination of employment or engagement).

3. Pilot Program; Fees

3.1 Free pilot. The Service is currently offered as a free pilot program. No fees are charged for use of the Service as of the effective date above.

3.2 Future fees. We may introduce fees or paid plans in the future. If we do, we will give you at least 30 days' advance notice (by email to your registered address or by prominent notice in the Service). Continued use of paid features after fees take effect constitutes agreement to pay them; if you do not agree, your sole remedy is to stop using the Service and export your data as described in Section 10.

3.3 Pilot nature of the Service. You acknowledge that the Service is in active development. Subject to our obligations under any executed Business Associate Agreement, we may add, modify, or remove features, impose usage limits, or suspend or discontinue the Service in whole or in part. We will use reasonable efforts to give advance notice of material reductions in functionality or discontinuation, including an opportunity to export Customer Content under Section 10.

4. HIPAA; Business Associate Agreement

4.1 Roles. When you use the Service to create, receive, maintain, or transmit protected health information ("PHI") as defined by the Health Insurance Portability and Accountability Act of 1996 and its implementing regulations ("HIPAA"), you (or the practice on whose behalf you act) are a Covered Entity (or a Business Associate of one), and Inyeon acts as your Business Associate.

4.2 BAA required. You may not upload, record, or otherwise submit PHI to the Service unless a Business Associate Agreement ("BAA") between you (or your organization) and Inyeon is in effect. Contact team@inyeon.dev to execute a BAA before any clinical use. Use of the Service with PHI in the absence of an executed BAA is a material breach of these Terms.

4.3 Order of precedence. If there is a conflict between these Terms and an executed BAA with respect to PHI, the BAA controls.

4.4 Your HIPAA obligations. You remain responsible for your own HIPAA compliance as a Covered Entity (or Business Associate), including your Notice of Privacy Practices, patient authorizations where required, minimum-necessary practices, workforce training, and the security of the devices and networks you use to access the Service.

5. Customer Content; Ownership and License

5.1 Customer Content. "Customer Content" means all data you submit to the Service or that the Service generates for you from your submissions, including session audio, transcripts, session titles and descriptions, and generated and edited clinical notes.

5.2 Ownership. As between the parties, you own all Customer Content, including generated notes and transcripts. To the extent Inyeon holds any right, title, or interest in output generated by the Service specifically for you from your submissions, Inyeon assigns that interest to you upon creation.

5.3 License to Inyeon. You grant Inyeon a limited, non-exclusive, worldwide, royalty-free license to host, process, transmit, reproduce, and display Customer Content solely to (a) provide, secure, and maintain the Service; (b) comply with law and any executed BAA; and (c) follow your instructions.

5.4 No AI training on Customer Content. We do not use Customer Content to train or improve artificial-intelligence or machine-learning models, and we contractually require the same of the cloud AI services we use to process it.

5.5 Your responsibility for Customer Content. You are solely responsible for the accuracy, quality, legality, and clinical appropriateness of Customer Content, and for maintaining your own official medical records in accordance with applicable law and professional standards. The Service is not intended to serve as your system of record or your only repository of clinical documentation.

6. Recording Consent and Legal Compliance

6.1 Consent is your responsibility. Recording clinical sessions is subject to federal and state law, including one-party and all-party (two-party) consent recording statutes, telehealth rules, and heightened confidentiality protections for mental-health, substance-use (e.g., 42 CFR Part 2), and other sensitive records. Before recording or uploading any session, you must obtain all consents and authorizations required by the laws of every applicable jurisdiction (including the patient's location for telehealth) and by your professional and ethical obligations.

6.2 In-product attestation. The Service requires you to attest that appropriate consent has been obtained before a session is created. This attestation is a record-keeping aid; it does not transfer responsibility to Inyeon, and Inyeon does not verify that consent was actually obtained.

6.3 Compliance with law. You will use the Service in compliance with all applicable laws, regulations, and professional licensing and ethical requirements.

7. AI-Generated Output; Professional Responsibility

7.1 Machine-generated content may be wrong. Transcripts and draft notes are produced by automated speech-recognition and generative-AI systems. They may contain errors, omissions, mis-attributions of speakers, or fabricated ("hallucinated") content, and may be incomplete or misleading.

7.2 Mandatory professional review. You must review, verify, correct, and approve every transcript and every generated note before relying on it, incorporating it into a medical record, or using it for any clinical, billing, legal, or other purpose. As the licensed professional, you are the sole author of, and solely responsible for, your clinical documentation.

7.3 No medical advice; no diagnosis. The Service does not provide medical advice, diagnosis, or treatment recommendations. Reference-material retrieval (including DSM-5 reference passages) is provided for informational convenience only and is not a diagnostic tool or a suggestion of any diagnosis.

7.4 Not for emergencies. The Service is not designed or intended for emergency use, crisis response, or real-time clinical decision-making, and must not be relied upon in any situation where failure or inaccuracy of the Service could lead to injury, death, or other serious harm.

7.5 Regulatory status. The Service is an administrative documentation support tool. It has not been cleared or approved by the U.S. Food and Drug Administration and is not marketed as a medical device.

8. Acceptable Use

You will not, and will not permit anyone to:

• use the Service to record any person without legally required consent;
• submit PHI without an executed BAA (Section 4.2);
• use the Service on behalf of, or to document care for, anyone other than your own patients/clients within your professional relationship;
• share account credentials, or access another user's sessions, transcripts, or notes without authorization;
• probe, scan, or test the vulnerability of the Service, or breach or circumvent any security or authentication measure, except with our prior written authorization;
• interfere with the operation of the Service, including by imposing an unreasonable load, transmitting malware, or attempting to disrupt other customers' use;
• reverse engineer, decompile, or attempt to derive the source code of the Service, except to the extent such restriction is prohibited by law;
• copy, resell, sublicense, rent, or provide the Service to third parties as a service bureau or otherwise, or build a competing product using the Service;
• use the Service output or content to train machine-learning models;
• use automated means to scrape or bulk-extract data from the Service other than through features we provide; or
• use the Service in violation of any applicable law.

We may investigate suspected violations and may suspend or terminate access under Section 10.

9. Third-Party Services

The Service is hosted on, and processes Customer Content using, third-party cloud infrastructure and AI services (currently Google Cloud Platform, including its speech-to-text and generative AI services), operating under a business associate agreement and configured for our compliance requirements. A current list of sub-processors is available on request at team@inyeon.dev. We remain responsible to you for our sub-processors' handling of Customer Content to the extent set out in these Terms and any executed BAA.

10. Term, Suspension, and Termination

10.1 Term. These Terms apply from your first acceptance or use of the Service until terminated.

10.2 Termination by you. You may stop using the Service and request account deletion at any time by emailing team@inyeon.dev.

10.3 Suspension and termination by us. We may suspend or terminate your access immediately if (a) you materially breach these Terms (including Sections 4.2, 6, or 8); (b) your use poses a security risk to the Service or others; or (c) required by law. For breaches capable of cure, we will use reasonable efforts to notify you and give you an opportunity to cure before termination. We may also terminate the free pilot for convenience on at least 30 days' notice.

10.4 Effect of termination; data export and deletion. Upon termination or expiration, your right to use the Service ends. For 30 days following termination (unless a longer period is required by an executed BAA or law, or we are legally prohibited), we will make Customer Content available for export in a reasonable format upon request. Thereafter we will delete or de-identify Customer Content in accordance with the executed BAA and our retention practices (see the Privacy Policy), except for records we are required by law to retain (e.g., audit logs). Session audio is automatically deleted within approximately 24 hours of upload in the ordinary course, independent of termination.

10.5 Survival. Sections 5 (as to accrued licenses and ownership), 7, 10.4, 10.5, 11, 12, 13, 14, and 15 survive termination.

11. Intellectual Property; Feedback

11.1 Our IP. Inyeon and its licensors own the Service and all associated software, models, interfaces, designs, and documentation, and all intellectual-property rights in them. Except for the limited right to use the Service under these Terms, no rights are granted to you.

11.2 Feedback. If you provide suggestions or feedback about the Service, you grant Inyeon a perpetual, irrevocable, worldwide, royalty-free license to use it without restriction or obligation, provided that feedback will never include PHI and we will not identify you as its source without consent.

12. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, INYEON DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND UNINTERRUPTED OR ERROR-FREE OPERATION. WITHOUT LIMITING THE FOREGOING, INYEON DOES NOT WARRANT THAT TRANSCRIPTS OR GENERATED NOTES WILL BE ACCURATE, COMPLETE, OR SUITABLE FOR ANY CLINICAL, BILLING, OR LEGAL PURPOSE. NO ORAL OR WRITTEN INFORMATION OBTAINED FROM INYEON CREATES ANY WARRANTY NOT EXPRESSLY STATED HERE. SOME JURISDICTIONS DO NOT ALLOW CERTAIN WARRANTY DISCLAIMERS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

13. Limitation of Liability

13.1 Exclusion of certain damages. TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA (EXCEPT AS EXPRESSLY PROVIDED IN AN EXECUTED BAA), OR COST OF SUBSTITUTE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

13.2 Liability cap. TO THE MAXIMUM EXTENT PERMITTED BY LAW, INYEON'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO INYEON FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY AND (B) ONE HUNDRED U.S. DOLLARS (US $100).

13.3 Exceptions. The limitations in this Section 13 do not apply to (a) your breach of Sections 4.2, 6, or 8; (b) your indemnification obligations under Section 14; (c) either party's gross negligence or willful misconduct; or (d) any liability that cannot be limited under applicable law.

13.4 Basis of the bargain. You acknowledge that the Service is provided free of charge during the pilot and that these limitations are an essential basis of the bargain between the parties.

14. Indemnification

You will defend, indemnify, and hold harmless Inyeon and its members, officers, employees, and agents from and against any third-party claims, and resulting damages, penalties, fines, costs, and reasonable attorneys' fees, arising out of or relating to: (a) your recording of any person or submission of any content without legally required consent or authorization; (b) your use of the Service in violation of these Terms, applicable law, or your professional obligations; (c) your clinical care, documentation decisions, billing, or other professional services; or (d) Customer Content, except to the extent a claim arises from Inyeon's breach of these Terms or an executed BAA. We will promptly notify you of any such claim and reasonably cooperate at your expense; you may not settle any claim that imposes obligations on Inyeon without our prior written consent.

15. Governing Law; Venue; Jury and Class Waiver

15.1 Governing law. These Terms are governed by the laws of the State of New York, without regard to its conflict-of-laws rules.

15.2 Venue. Any dispute arising out of or relating to these Terms or the Service will be brought exclusively in the state or federal courts located in New York County, New York, and each party consents to personal jurisdiction and venue there.

15.3 Jury and class waiver. TO THE EXTENT PERMITTED BY LAW, EACH PARTY WAIVES ITS RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS OR REPRESENTATIVE ACTION; DISPUTES MAY BE BROUGHT ONLY ON AN INDIVIDUAL BASIS.

15.4 Injunctive relief. Either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property or confidential information (including PHI).

16. Changes to These Terms

We may update these Terms from time to time. For material changes, we will give at least 30 days' notice by email to your registered address or by prominent notice in the Service before the changes take effect. Changes will not apply retroactively. If you do not agree to updated Terms, you must stop using the Service before they take effect; continued use after the effective date constitutes acceptance. The "Effective date" above reflects the current version.

17. General

17.1 Notices. We may provide notices by email to your registered address or within the Service. Legal notices to Inyeon must be sent to team@inyeon.dev with a copy by mail to Inyeon LLC's registered address in New York upon request.

17.2 Entire agreement. These Terms, together with the Privacy Policy and any executed BAA or order form, are the entire agreement between the parties regarding the Service and supersede all prior agreements on that subject.

17.3 Severability; waiver. If any provision is held unenforceable, it will be modified to the minimum extent necessary and the remainder will remain in effect. Failure to enforce a provision is not a waiver.

17.4 Assignment. You may not assign these Terms without our prior written consent, except to a successor of your practice in connection with a merger or sale (with notice to us). We may assign these Terms in connection with a merger, acquisition, or sale of assets, subject to any executed BAA.

17.5 Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control, provided that this Section does not limit obligations under an executed BAA with respect to breach notification.

17.6 Independent contractors. The parties are independent contractors; these Terms create no partnership, joint venture, or agency relationship.

17.7 Headings. Headings are for convenience only.

18. Contact

Inyeon LLC New York, USA team@inyeon.dev